At Rajkot Cab, we aim to keep our booking and payment process simple and transparent. Please read the following refund and cancellation terms carefully.
1. No Advance Payment (Standard Bookings)
For most regular taxi bookings, we do not require any advance payment. Customers can book and pay as per the agreed fare at the time of the trip.
2. Advance Payment for Long-Distance Pickup Bookings
In certain cases where the pickup location is more than 50 km away, we may request a small advance payment to confirm the booking.
Cancellation Policy for Such Bookings:
- If the customer cancels the booking more than 1 hour before pickup, the advance payment may be adjusted or considered non-refundable, based on operational costs already incurred.
- If the customer cancels within 1 hour of the scheduled pickup time, the advance payment is strictly non-refundable.
This advance amount is taken to cover driver allocation, travel time, and fuel costs.
3. Instant / Immediate Booking Cancellations
For instant bookings where an immediate cab is arranged:
- An advance payment may be required to confirm the booking.
- If the customer cancels after the booking is confirmed, the advance amount is non-refundable, as the cab and driver are already dispatched.
4. No-Show Policy
If the customer does not arrive at the pickup location or is unreachable at the scheduled time, the booking will be treated as a no-show, and any advance payment made will not be refunded.
5. Refund Processing
Where applicable, approved refunds (if any) will be processed through the original payment method within 3-5 working days.
6. Exceptional Circumstances
Refund decisions in cases of unavoidable situations (such as extreme weather conditions, vehicle breakdown before dispatch, or service unavailability from our side) will be handled fairly and on a case-by-case basis.
7. Contact Us
For any questions related to cancellations or refunds, customers may contact Rajkot Cab through our official contact channels.
Rajkot Cab reserves the right to update this policy at any time without prior notice.
